Think of the mediator as the scout on an expedition. He leads the party of explorers ensuring the safety of the journey.
The mediator’s mission is to facilitate the communications between the parties in order that they can decide.
How do mediators do this?
- they ask questions;
- they search for interests that underlie the positions of the parties;
- they control the process using various techniques such as paraphrasing, reframing, normalizing and validating (don’t worry – we’ll discuss these techniques in later articles);
- they generate options; and
- they assist the parties in analysing the options so the parties can reach their own solution.